Hi Karen, we’re so glad your bottles made it to you—and that you’re excited to start! Since your package was delivered to a neighbor this time, we recommend double-checking the shipping address on your account or contacting our Customer Support team at 855-281-2328 or [email protected]. That way, we can make sure your active subscription orders arrive to you without any delays in the future. Enjoy your first bottles, and thank you for choosing Qualia Life!