Hi Tiffany, thank you so much for sharing your experience. We’re thrilled to hear you’re feeling more energy and seeing positive changes in your skin with Qualia NAD+! That said, we’re truly sorry to hear you felt unheard regarding your Memorial Day renewal order. Our system shows we did respond to your two inquiries in May and again in June sharing return instructions due to the subscription you chose at checkout. As noted at checkout, your renewal order will be higher than the first order promotion discount. Please reach out to our Customer Support Team at [email protected] and we be sure to assist you! Tank you again for your kind words and for being part of the Qualia community!