Hi Belinda, I’m truly sorry to hear about your frustration, and I appreciate you taking the time to share your experience. I’d like to help clear up how the promotion and subscription pricing work so there’s no confusion. When you first purchased your subscription, the BOGO (buy one, get one) offer applied to your first order only, as noted on the product and checkout pages. That first order was billed at the promotional price of $99 for two bottles of Qualia Mind Caffeine Free. All ongoing subscription renewals are billed at our subscription rate of $139 per bottle (plus tax/shipping), which is already discounted from the $149 one-time purchase price. When you reached out to us, our agent confirmed your subscription was canceled at your request, and also offered return instructions for your most recent renewal order so we could provide a refund for any unopened product. Our goal is always to make sure you feel informed and confident in every purchase. If you’d like us to proceed with the return and refund, or if there’s anything else we can do to support you, please reach out to our Customer Support team.