Orders & Shipping

If you've received notification that your package has been delivered, yet is not in your mailbox, you might be thinking, "What the heck USPS!"

The USPS tracking system and notifications are set up so that, at times, the USPS will mark a package as 'delivered' according to its estimated arrival date vs. the actual delivery of the package.  

With this in mind, if the USPS says your package has been delivered, yet it's not in your mailbox, this is an idiosyncrasy in their system, and the package will most likely show up the following day. Keep an eye out for your package and let us know if it does not arrive by the end of the following business day. Also login to your Qualia account to ensure the shipping address on file with your order is correct.

PLEASE NOTE: The occurrence of these delays and inconsistencies in delivery are typically heightened around national holidays and any high volume mail periods. 

Qualia Life Sciences provides standardized shipping costs in order to ensure the most timely and reliable shipping & delivery for our customers.

We offer Standard and Priority for domestic orders.

US Shipping Cost:

Standard $8.98

Priority $13.98

International Shipping Cost:

Standard $13.98

**These rates are based on a 1 unit shipment. Customers ordering more than 1 unit will have increased shipping costs according to number of units purchased.

How long will it take for an order to ship?

Once your order is placed, you will receive an Order Email Confirmation. You will then receive a follow up email with the tracking number once the order ships, so that you can track its whereabouts as the expected delivery date approaches. 

Orders typically process through the fulfillment center and ship within 24-48 hours of the corresponding business day. 

Estimated time of arrival depends on which shipping option you select during checkout.

We offer Standard and Priority shipping.

Standard = 3-5 business days from the day it ships

Priority = 2-3 business days from the day it ships

How can I track my package?

As soon as your order ships, you will receive an email confirmation from us with your tracking code. If you don't see that email, please check your SPAM folder.  

You can also log into your account on the Qualia site and view your tracking information there as well.

International orders to the following countries can be placed on the Qualia Shop page:

• Canada
• United Kingdom
• Ireland
• Australia
• New Zealand

If you reside somewhere outside these areas:

Here are some alternate options for international shipments:

Orders for all countries, please go to iHerb

Orders for the EU can be placed via LiveHelfi

For UK residents you can order from Healf and Xbrain

For Australian residents you can order from Optimoz

Amazon US, Amazon UK, and Amazon AU carry NHC products.

International Shipping Cost and Fees

International Shipping cost is $13.98 

Estimated shipping time is 15-22 days, which can vary, depending on customs protocols and checkpoints in each respective country. You will receive an email confirmation with your tracking code once the order ships so you can track your order along the way.

OF NOTE: Customers are responsible for paying any international VAT, sales tax, or custom duties. As each country is unique in this regard, we're unable to speak to each country specifically. This is a topic of empowered responsibility for you to explore. 

Unfortunately we don't have a local Qualia Life Sciences headquarters pick up option.

To find an authorized retailer of Qualia products near you, please use our Store Finder.

We are happy to offer free returns for unopened orders within 100 days of delivery. Please follow the simple return request process through our website to get a prepaid return label, or a QR code that you can bring to USPS or the Post Office for shipping: https://www.qualialife.com/returns

You will need your order number (found in your confirmation email or Order History in your Qualia account) and your shipping zip code to retrieve the label.

Please disregard the "value" pricing displayed on the returns portal. The portal is designed solely as a tool for customers to generate a prepaid return label to send their product back via the post office. Once we receive your return, a refund will be issued for the exact amount you paid at the time off purchase.

Kindly ensure you select the correct quantity of products being returned to proceed with the process. Refunds will only be issued for returns that are sent back with an approved RMA with the correct quantity selected for each returned product.

Refunds can be expected on the original method of payment within 24 business hours of your return being shipped back to our fulfillment center using the provided return label. It may take your financial institution 2-3 additional business days to make the funds available to you.

Please note this returns process only applied to new/unopened products purchase directly through our website and within 100 days of delivery. If you require further guidance, would like to claim a refund for one used unit under our Moneyback Guarantee, require instructions for returning and international delivery, or would like a consolidated shipping label for returning 3+ orders, please contact us at [email protected]. 

Our refund policy is very simple.

Feel 100% Satisfied within 100 days or get a 100% refund.

100% in 100 days - Money Back Guarantee.

Feel 100% Satisfied within 100 days or get a 100% refund. There is no hassle. If you do not love Qualia for any reason, simply get in touch via phone, text or email and let us know you’d like a refund. We will provide a return label and instructions to process your refund. That’s it.

100 Day Money Back Return Policy is valid for return and full refund within 100 days for one unit of each of our products per household. It does not apply to additional units or subsequent orders.

Limit one (1) guarantee per product, per household.

For orders placed on Amazon, initiate a “Request a Refund” ticket through your Amazon account. 

After you press the Buy Now button for the Subscription or Single Purchase option on the Qualia Shop page you will find the ability to add a discount code on the right side of the screen under Have a discount code? 

See attached pic for reference. 

Please note: Some coupons are good for Subscriptions only, while others Single Purchase only. Be sure to reference your coupon code and place the order and corresponding discount accordingly. 

We accept major credit cards as well as AmazonPay and GooglePay.

If your order has already shipped, we're unable to cancel said order since it's already en route. If you notify [email protected] while your order is processing, we'd be happy to cancel it for you. 

If you have a subscription, you can reach out to [email protected] prior to your next order processing and we'd be happy to cancel it for you. You can also login to your account at anytime to do so as well.