Hi Melanie, we’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating side effects and return confusion can be, and we want to clarify and help make things right. Regarding your return, our returns portal provides a label for convenience, and once the product is received back at our facility, a full refund of the product price is issued—not just $3. You have been refunded in full. We also want to acknowledge the discomfort you experienced. While side effects like cramping are not typical, we do outline that some individuals may experience mild symptoms such as headaches, fatigue, or digestive upset. These can often be managed by ensuring proper hydration and food intake during the two-day treatment window, but we understand that experiences can vary. Lastly, we’re disappointed to hear you didn’t feel supported—we strive to provide responsive and helpful service, and our team did reply to your questions promptly, including about usage during travel. If there’s anything more we can do to support you, please let us know—we’re here to help. Thank you again for trying Qualia Senolytic. We value your feedback and hope to improve your experience moving forward.