Hi Pam, thank you for trying Qualia Synbiotic. We've issued a refund on your latest renewal order, and cancelled your subscription, so you're all set there. We are sorry to hear you did not feel the benefits of Qualia Synbiotic. When taking Qualia Synbiotic, typically our customers should notice benefits in the performance of your digestive system. Qualia Synbiotic was formulated to offer support in the five major areas of occasional digestive system complaints—abdominal discomfort, hard stools, indigestion (gas, bloating, etc.), loose stools, and upper GI discomfort.