Guest reviewed Qualia Mitochondria+

3 months ago

Customer Service is lacking

I know you want a 5 star review but lying in a review doesn't help customers make the best choice. Qualia Mind comes with and without caffeine. I accidentally ordered the one with caffeine and it was terrible. I don't drink coffee or any caffeine so I was spinning and stopped taking it. I have been trying to work with customer service and it has been less than effective. Today I saw a charge to my CC for $921 and I don't see a receipt to know what was on subscription. I took the Night formula and woke up at 2 AM on both nights when I usually get fairly good sleep. I can't see how to cancel the NIGHT formula. I think the other products are having a positive effect. I am patient and will see how next month goes. Sorry, but this is my experience.

Qualia
Hi RandyLynn! Thank you for taking the time to share your experience with us. We’re very sorry for the confusion and frustration you’ve encountered. We understand how important it is for you to receive the right products and clear support. After reviewing your account, your most recent order includes: Qualia Joint Qualia Night Qualia Mitochondria Qualia Senolytic Qualia NAD+ Our system shows that one of our agents provided you with details on Friday regarding a second account under your name, which had past purchases of multiple products, including Qualia Mind. The subscriptions for Qualia Mind on that account have since been canceled, but the subscriptions for the other products remain active. The agent also provided information on how to return the Qualia Mind bottles if you’d like to move forward with that. We also see that you were successfully able to place your order for Qualia Mind Caffeine Free. We sincerely regret the inconvenience and want to ensure you have a positive experience moving forward. Please reach out to our support team if you’d like further assistance with returns or managing your subscriptions.

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